GENERAL PURPOSE:
The primary function is to act as a liaison between hospice and the volunteers regarding patient/family needs, to provide coordinated care for hospice families of all age groups, and provide counseling and referrals to meet the needs of the hospice family. Responsibilities include development and promotion of volunteer programs and maximizing resources.

ESSENTIAL FUNCTIONS:
• Provides volunteers per the Hospice patient's Plan of Care.

• Collaboratively develops and maintains policies specific to the volunteer program.

• Demonstrates knowledge of, and ensues compliance with, all local, state, and federal laws relating to the recruitment, training, and retention of volunteers.

• Develops the volunteer program through collaboration with the IDT and administration personnel.

• Promotes agency philosophy to ensure quality of care.

• Establishes a public relations program to foster good working relations with the volunteers and the community.

• Carries out other duties as assigned by the IDT.

• Assess hospice families to identify bereavement needs as evidenced by documentation, and community resource referrals.

• Use effective interpersonal relations and communication skills.

• Meet mandatory continuing education requirements of the agency.

• Demonstrate commitment, professional growth, and competency by maintaining a working knowledge of public and private eligibility standards.

• Promote Agency philosophy and administrative policies to ensure quality of care.

• Collaborate with interdisciplinary team to promote coordination of bereavement care.

• Provide continued bereavement support to hospice families as evidenced by documentation.

QUALIFICATIONS:
Education

• High School Graduate, Degree/License in counseling preferred.

Licensure

• State Driver’s License

Experience

• Experience in bereavement and grief counseling.

• Experience in recruitment & management of volunteers preferred.

Skills

• Working knowledge of community resources.

• Good interpersonal skills.

• Ability to establish and maintain effective working relationships with the IDT and the lay and professional public.

• Hepatitis acceptance/declination.

Transportation

• Reliable transportation.

• Valid auto liability insurance.

PHYSICAL AND MENTAL EFFORT:
Prolonged standing, walking, and sitting required; requires working under some stressful conditions to meet deadlines and patient/family needs; and to make quick decisions and resource acquisition; meet family bereavement needs.

ENVIRONMENTAL AND WORKING CONDITIONS:
Works in office and homes in various conditions. Occasional exposure to infectious disease; ability to travel locally; some exposure to unpleasant weather. Must have Hepatitis profile.

We offer competitive salary and benefits packages, a supportive work environment, and opportunities for growth and development within our organization.

JOB CODE: 1000107